Take Heart Counseling & Equine Assisted Therapy
Take Heart Counseling & Equine Assisted Therapy, LLC (“Take Heart,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and protect information when you visit our website at www.takeheartcounseling.com.
We take privacy especially seriously given the sensitive nature of the services we provide. Please read this policy carefully to understand our practices.
We collect information in the following ways:
Information You Provide Directly
When you submit our contact form, we collect your name, email address, and phone number. You may also choose to include a message in the contact form. Please be aware that any personal or health-related information you voluntarily include in your message is received and stored by us. We strongly encourage you to avoid including sensitive personal health information in this form.
Automatically Collected Information
When you visit our website, certain information is automatically collected through cookies and tracking technologies, including your browser type, pages visited, time spent on pages, and general geographic location based on IP address.
We use Meta Pixel (formerly Facebook Pixel) on select pages of our website to help us understand how visitors interact with our site and to improve the relevance of our advertising on Facebook and Instagram. Meta Pixel uses cookies — small text files stored on your device — to collect behavioral data.
Important: Out of respect for the privacy of individuals seeking counseling services, we have intentionally excluded Meta Pixel from our contact form page. No tracking or data collection by Meta occurs when you submit our contact form.
The data collected through Meta Pixel on general pages of our website (such as our homepage and about page) may be used to show relevant advertisements to previous website visitors on Facebook and Instagram, and to reach new audiences with similar characteristics. This data is governed by Meta’s Privacy Policy, which can be found at www.facebook.com/privacy/policy.
You can opt out of Meta’s use of cookies for advertising purposes by visiting your Facebook Ad Preferences settings or by using the Digital Advertising Alliance’s opt-out tool at www.aboutads.info.
We use the information we collect to:
We take reasonable technical and organizational measures to protect the personal information you provide to us. Your contact form submissions are received securely and are only accessible to authorized Take Heart staff.
Please note that our website’s contact form is not a secure channel for transmitting protected health information (PHI). If you are an existing client and need to share sensitive health information, please use your secure client portal or contact us by phone.
Our website contains a link to our client portal hosted at therapyportal.com. This portal is a separate platform with its own privacy policy and security practices. Our website tracking technologies, including Meta Pixel, have no reach into the client portal. We encourage you to review the privacy policy of the client portal directly.
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your personal data. Pennsylvania residents and residents of other states with applicable privacy laws may also have additional rights. To exercise any of these rights, please contact us using the information below.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Take Heart Counseling & Equine Assisted Therapy, LLC
699 Wooltown Rd., Wernersville, PA
Website: www.takeheartcounseling.com
Contact Form: www.takeheartcounseling.com/contact/
